CX Experts: South Africa's Premier Zendesk Partner

About Us CX Experts proudly stands as South Africa's longest-serving Zendesk partner, offering unparalleled expertise and dedication in customer experience management. Our consultants are from Customer Service backgrounds and focus on delivering the best customer outcomes and experience, technology is just one tool we use to deliver that.

We help craft tailored solutions for Business to Customer (B2C), Business to Business (B2B) and Business to Employee (B2E). With a track record of excellence and a deep understanding of the Zendesk platform, we are uniquely positioned to help your brand thrive in the digital age.

What We Do At CX Experts, we specialise in transforming your customer experience through comprehensive Zendesk solutions. Our services encompass two main areas:

New Customers

• Scoping: Understanding your unique business challenges, objectives, what systems you have in place and how you interact with customers to craft a bespoke Zendesk solution to fit your specific needs
  
• Implementation: Hands on launch plans to assist in the deployment of your solution. Ensuring your teams are trained to use the systems whilst ensuring seamless integration with your existing processes, channels and even back end systems.

Existing Customers

• Health Checks: Regularly assessing your Zendesk setup to identify and rectify potential issues, ensuring optimal performance.
• Optimisation: Enhancing the functionality of your Zendesk platform to better support your evolving business requirements.

Challenges We Help Brands Fix In today's dynamic business environment, brands face numerous challenges in delivering exceptional customer experiences. CX Experts is here to tackle these head-on, including: *** Converge Channels To Omni-Channel: Integrate all your channels into one beautifully simple system. *** Move To Messaging: Enhancing your messaging channels and helping to prioritise them so customers migrate and utilise these instantaneous tools. *** Empowering Employees: Your agents deal with only the highly emotional, complex conversations that your automation and AI has not been able to solve. We need to give them the context and support to deliver better support. *** Interconnected Eco-Systems: Connecting your other business systems to Zendesk saves time and effort. *** Automation, AI & Bots**: Drive self-service by replacing both simple repetitive tasks and more technical transactional enquiries through the ever evolving world or AI.

Why Choose CX Experts? Our deep-rooted experience and commitment to excellence make us the ideal partner for your Zendesk needs:

• Unmatched Expertise: With decades of combined experience, our team offers a wealth of knowledge and a deep understanding of customer experience management.
• Exclusive Insights: Our longstanding relationship with Zendesk grants us unique access to the latest features and updates, ensuring you benefit from cutting-edge solutions.

For a free consultation reach out to info@cxexperts.co.za