Language I/O provides multilingual customer support tools that plug directly into the Zendesk CRM for Support (ticket) and Guide (article) translation in over 150 languages.
Language I/O is a women-owned software company. Our suite of products allow support teams from all over the world to communicate with customers in any language. By embedding our products into three of the largest customer relationship management systems (CRMs) — Salesforce Service Cloud, Oracle Service Cloud and Zendesk — our customers can seamlessly provide multilingual customer support to all of their customers.
Now more than ever it’s imperative that companies provide multilingual customer support. A study published in Forbes shows that providing consistent customer service in multiple languages is the biggest challenge companies face when launching foreign markets. This dramatically impacts customer satisfaction, which in turn effects revenue. In fact, 74 percent of customers are more likely to purchase a product from companies that provide support in their language than they are from companies that do not.
By using a unique customizable combination of machine and human translation, Language I/O gives support teams the ability to communicate with customers in any language over any channel. All it takes is the simple click of a button from within the Salesforce Service Cloud, Oracle Service Cloud, or Zendesk and voila, you’re multilingual!
Support teams love Language I/O because it’s easy to use and efficient. Our clients love that we save them time and money while dramatically increasing their CSAT scores.
If you want to be a hero by increasing occupancy rates and revenue, decreasing customer support costs and providing cream-of-the-crop customer experience, contact us today for a free trial.
