NoteFlow

Thanks, this is exactly what we needed!

Noteflow App – A Must-Have for Streamlined Workflow! I wanted to share my experience with the Noteflow App, as it has been an absolute game-changer for our team. Before finding this app, we faced significant limitations with the Agent Workspace, particularly when trying to save private comments and public replies together. Agents would often forget to save both, as switching between private notes and public comments was cumbersome and easy to overlook. Our use case involves agents taking notes during phone calls and then using an AI-generated call summary to finalize the interaction with a public reply to gather CSAT scores. This process was prone to errors, with internal notes frequently not saved or agents feeling frustrated by the need to switch text composers repeatedly. Then we discovered Noteflow App, and everything changed. The app integrates seamlessly into the workspace, staying pinned during calls and allowing agents to effortlessly leave notes, add attachments, and more. It has resolved all our challenges—now, macros work flawlessly to solve calls, save comments, or update ticket statuses without any issues. This app has drastically reduced manual mistakes and saved so much time for our agents. It’s intuitive, reliable, and has made a noticeable difference in our workflow efficiency. I can confidently say it’s worth every penny and highly recommend it to anyone looking to enhance their team’s productivity and reduce errors. Thank you for creating such an amazing tool!