Mercury enhances CX with Zendesk AI

Mercury is a fintech company and digital banking platform that caters to startups. It serves more than 100,000 customers in 180+ countries, and processed $95 billion in transactions in 2023. In this video, VP of Customer Experience Ana Wiechers shares her excitement about the future of AI and describes how Mercury uses Zendesk AI to automate tedious tasks so agents can focus on complex issues and building customer relationships. She also discusses the importance of extensibility and integration, and what the Zendesk team brought to the implementation process.