Zendesk for Financial Services: EBP and Flywire
When it comes to providing great customer experiences in financial services, we think our customers do it best. Watch their stories to hear how they have scaled, innovated, and improved their support with Zendesk.
“We discovered Zendesk, we chose Zendesk, we implemented Zendesk in two weeks.”
Grégoire Leclercq
Deputy Managing Director at EBP
Retaining customers
Investing in client relationships
After implementing Zendesk in just two weeks, EBP’s support team decreased call volume, solved tickets faster, and increased customer satisfaction by 15 percent.
Read the storySophisticated reporting
Data-driven, human-centered changes
With Zendesk, Flywire’s agents are more engaged, reports are easier to build, and the product team has the data it needs to understand how to best to help customers seamlessly make payments.
Learn how Flywire and others have pivoted to today's new normal