Privacybeleid

Effective as of September 17, 2020, Zendesk, Inc. (“Zendesk”), and its subsidiaries (collectively, the “Zendesk Group” or “we” or “us” or “our”), have updated our Privacy Policy (“Policy”). For a prior version of our Policy, click here.

Inhoudsopgave:

1. Inleiding
2. Toepassingsbereik van dit beleid:
3. Gegevens die u aan ons verstrekt
4. Gegevens de we van u verzamelen op onze websites
5. Gegevens verzameld uit andere bronnen
6. Hoe we gegevens gebruiken die we verzamelen
7. Delen van verzamelde gegevens
8. International Transfer of Personal Information
9. Overige belangrijke privacyinformatie
10. Hoe u uw rechten inzake gegevensbescherming kunt uitoefenen.
11. Children’s Personal Information
12. Zakelijke transacties
13. Aanvullende voorwaarden voor bepaalde regio’s
14. Wijzigingen in dit beleid
15. Contact
16. Controle Engelse versie

1.Inleiding

Dit beleid geeft een gedetailleerde beschrijving van onze inspanningen om de privacy van personen te beschermen die:

1. die onze website bezoeken (hieronder gedefinnieerd) (‘’’Website-bezoekers’’) of personen die ons verzoeken contact met hen op te nemen via online webformulieren;

2. die zich registreren voor gebruik van de producten en diensten we op de markt brengen als abonnementen en die beschikbaar zijn op www.zendesk.com (de “dienst(en)”); of

3. die deelnemen aan webinars of zich registreren om deel te nemen aa webinars, gesponsorde evenementen waaraan de Zendesk Group deelneemt (“Bezoekers”).

For the purposes of this Policy, the term “Websites” shall refer collectively to www.zendesk.com as well as the other websites that the Zendesk Group operates and that link to this Policy. This Policy describes how the Zendesk Group collects, uses, shares and secures the personal information that you provide. It also describes your choices regarding use, access and correction of your personal information.

2.Toepassingsbereik van dit beleid:

Wanneer dit beleid van toepassing is:

Naast de websites die naar dit beleid verwijzen, is dit beleid van toepassing op het volgende:

• De Zendesk Marketplace, wat een online marktplaats is voor on-demand webtoepassingen die worden gebruikt in samenhang met enkele van de diensten.De Zendesk Group en derden kunnen toepassingen plaatsen in de Zendesk marktplaats.Als we een toepassing plaatsen en de toepassing naar dit beleid verwijst, is dit beleid van toepassing.Als een derde een applicatie post, is het privacybeleid van de derde van toepassing.
• Het Zendesk Developer Portal, dat abonnees in staat stelt om webtoepassingen en andere integraties met onze diensten te creëren.Voor de doeleinden van dit beleid betekent de term “Abonnee” een persoon of entiteit die een dienstenovereenkomst (hieronder gedefinieerd) is aangegaan voor gebruik van onze diensten.

Wanneer dit beleid niet van toepassing is – websites van derden:

Onze websites kunnen koppelingen bevatten naar andere websites.De gegevenspraktijken en inhoud van dergelijke andere websites worden beheerst door de privacyverklaringen van dergelijke andere websites.We moedigen u aan om de privacyverklaringen van dergelijke andere websites te lezen om inzicht te krijgen in hun gegevenspraktijken.

Wanneer dit beleid niet van toepassing is – servicegegevens:

Met uitzondering van accountgegevens (zoals hieronder gedefinieerd) en andere gegevens die we verzamelen in verband met uw registratie of authenticatie voor onze diensten, is dit beleid niet van toepassing op onze beveiligings- en privacypraktijken in verband met elektronische gegevens, tekst, berichten, communicaties of andere materialen die door u binnen de diensten worden verstrekt en opgeslagen (“Servicegegevens”)Beveiligings- en privacypraktijken worden nader beschreven in en beheerst door onze hoofdabonnementsovereenkomst, die hier beschikbaar is, of een dergelijke andere toepasselijke overeenkomst tussen u en enig lid van de Zendesk Group in verband met uw toegang tot en gebruik van dergelijke diensten (gezamenlijk aangeduid als de “Dienstenovereenkomst”).

Subscribers to our Services are solely responsible for establishing policies for, and ensuring compliance with, all applicable laws and regulations, as well as any and all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our Services by individuals (also referred to as “data subjects”) with whom our Subscribers interact.

We collect information under the direction of our Subscribers, and have no direct relationship with individuals whose personal information we process in connection with our Subscriber’s use of our Services. The use of information collected through our Services shall be limited to the purpose of providing the service for which Subscribers have engaged a member of the Zendesk Group. If you are an individual who interacts with a Subscriber using our Services (such as a customer or user of one of our Subscribers) and require assistance or would either like to amend your contact information or no longer wish to be contacted by one of our Subscribers that use our Services, please contact the Subscriber that you interact with directly.

3.Gegevens die u aan ons verstrekt

Account- en registratiegegevens:

We ask for and may collect personal information about you such as your name, address, phone number, email address, instant messaging ID, and credit card information, as well as certain related information like your company name and website name, when you register for an account to access or utilize one or more of our Services (an “Account”). We also ask for and collect personal information such as an email address and a name or alias from any individual that you authorize to log into and utilize our Services in connection with Your Account (an “Agent” or “End-User” as defined in the Service Agreement). We base the processing of your personal information on our legitimate interest, to provide you with the necessary functionality during your use of our Service(s).

Als u zich registreert voor een gratis proefaccount, bent u niet verplicht om uw creditcardgegevens in te voeren totdat u besluit of u doorgaat met een betaald abonnement op onze diensten.Er wordt een externe tussenpersoon gebruikt om creditcardverwerking te beheren.Deze tussenpersoon mag uw factuurgegevens niet opslaan, bewaren of gebruiken voor enig ander doel behalve creditcardverwerking namens ons.

We refer to any information described above as “Account Information” for the purposes of this Policy. By voluntarily providing us with Account Information, you represent that you are the owner of such personal information or otherwise have the requisite consent to provide it to us.

Andere verstrekkingen:

We ask for and may collect personal information from you when you submit web forms on our Websites or as you use interactive features of the Websites, including: participation in webinars, surveys, contests, promotions, sweepstakes, requesting customer support, or otherwise communicating with us. We process your personal information to perform our contract with you for the use of our websites and the Service(s) and to fulfill our obligations under the Service Agreement to you; where we have not entered into the Service Agreement with you, we base the processing of your personal information on our legitimate interest to operate and administer our websites and to provide you with the content you access and request.

Deelnemergegevens:

We ask for and may collect personal information such as your name, address, phone number and email address when you register for or attend a sponsored event or other events at which any member of the Zendesk Group participates, in order to facilitate your registration or attendance at an event, including sending related communications to you.

Mobiele toepassing:

When you download and use our Services, we automatically collect information on the type of device you use, and the operating system version, to perform our Service Agreement with you.

4.Gegevens de we van u verzamelen op onze websites

Cookies en andere trackingtechnologieën:

We and our authorized partners may use cookies and other information gathering technologies for a variety of purposes. These technologies may provide us with personal information, information about devices and networks you utilize to access our Websites, and other information regarding your interactions with our Websites. For detailed information about the use of cookies on our Websites and how to manage your cookie settings, please read and review our Cookie Policy found here.

We kunnen webbakens, tags en scripts gebruiken op onze websites of in e-mail of andere elektronische mededelingen die we u toesturen.Deze helpen ons bij het leveren van cookies, het tellen van bezoeken op onze websites, inzicht krijgen in gebruik en effectiviteit van campagnes en bepalen of een e-mail is geopend en of er op is gereageerd.We kunnen van onze externe dienstverleners op individuele en geaggregeerde basis rapporten ontvangen gebaseerd op het gebruik van deze technologieën.

We gebruiken lokale opslag zoals HTML5 en Local Shared Objects (“LSO’s,” ook bekend als Flash-cookies) om gegevens en voorkeuren op te slaan.Verschillende browsers kunnen hun eigen beheertools voor het verwijderen van HTML aanbieden5′.Derden waarmee we samenwerken om bepaalde functies aan onze websites toe te voegen of om advertenties te tonen gebaseerd op uw internetgebruik, maken gebruik van LSO’s zoals HTML5 en Flash om gegevens te verzamelen en op te slaan.Klik hier voor meer informatie over hoe u Flash cookies kunt beheren.

Wij werken samen met derden voor de weergave van advertenties op de websites of voor het beheer van onze advertenties op andere websites.Onze derde partners kunnen ook technologieën gebruiken zoals cookies, webbakens, tags, flash, HTML5, scripts of andere volgtechnologieën om informatie over uw activiteiten op onze websites en andere websites te verzamelen om advertenties voor te stellen op basis van uw surfactiviteiten en interesses.Als u niet wilt dat deze informatie wordt gebruikt om u advertenties te laten zien op basis van interesse, dan kunt u zich hiervoor afmelden door hier en hier te klikken (of, indien woonachtig in de Europese Unie, kunt u zich aanmelden voor het gebruik van cookies door hier te klikken).Houd er rekening mee dat u hierdoor niet wordt afgemeld voor advertenties en dat u generieke, niet-doelgerichte advertenties zult blijven ontvangen.

Logbestanden:

As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and Services. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. Occasionally, we connect personal information to information gathered in our log files as necessary to improve our Websites and Services. In such a case, we would treat the combined information in accordance with this Policy.

Analyse:

We verzamelen analytische gegevens als u de websites gebruikt om ons te helpen ze te verbeteren, inclusief door het gebruik van cookies.We kunnen tevens geaggregeerde en/of geanonimiseerde gegevens over uw handelingen op onze websites delen met externe dienstverleners of analysediensten.We gebruiken ook mobiele analysesoftware om beter inzicht te krijgen in de functionaliteit van mobiele versies van onze diensten op uw mobiele apparaat.Deze software kan gegevens registreren zoals hoe vaak u de toepassing gebruikt, de gebeurtenissen die plaatsvinden binnen de toepassingen, geaggregeerd gebruik, prestatiegegevens en vanwaar de toepassing is gedownload.We koppelen de gegevens die we opslaan binnen de analysesoftware niet aan enige persoonlijk identificeerbare gegevens die u verstrekt binnen de mobiele toepassing.

5.Gegevens verzameld uit andere bronnen

Sociale-mediawidgets:

De websites bevatten sociale-mediafuncties, zoals de “Vind ik leuk”-knop van Facebook, evenals widgets, zoals de knop “Delen” of interactieve miniprogramma’s die worden uitgevoerd op de websites.Deze functies verzamelen mogelijk uw IP-adres, welke pagina u bezoekt op de websites en stellen mogelijk een cookie in om de functie goed te laten werken.Sociale-mediafuncties en widgets worden gehost door een derde of rechtstreeks op de websites.Uw interactie met deze functies wordt beheerst door het privacybeleid van de bedrijven die ze aanbieden.

Gegevens van diensten geleverd door derden:

We may also obtain other information, including personal information, from third parties and combine that with information we collect through our Websites. For example, we may have access to certain information from a third party social media or authentication service if you log into our Services through such a service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third party social media or authentication service is in accordance with the authorization procedures determined by that service. If you authorize us to connect with a third party service, we will access and store your name, email address(es), current city, profile picture URL, and any other personal information that the third party service makes available to us, and use and disclose it in accordance with this Policy. You should check your privacy settings on these third party services to understand and change the information sent to us through these services. For example, you may choose to log in to the Services using single sign-in services such as Facebook Connect or an Open ID provider.

These single sign-on services will authenticate your identity, provide you with the option to share certain personal information (such as your name and email address) with us, and pre-populate our sign-up form. Services like Facebook Connect give you the option to post information about your activities in the Services to your profile page to share with others within your network.

6.Hoe we gegevens gebruiken die we verzamelen

Algemeen gebruik:

We may use the information we collect about you (including personal information, to the extent applicable) in order to perform our obligations under our Service Agreement with you and on the basis of our legitimate interest including to (a) provide, operate, maintain, improve, and promote the Websites and the Services; (b) enable you to access and use the Websites and the Services; (c) process and complete transactions, and send you related information, including purchase confirmations and invoices; (d) send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages; (e) send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events; and provide other news or information about us and our partners (you can opt-out of receiving marketing communications from us by going to https://go.zendesk.com/unsubemail and providing the names/email address(es) that you would like removed from our marketing databases and added to our ‘Do Not Contact’ list” or following the unsubscribe instructions included in our marketing communications); (f) process and deliver contest or sweepstakes entries and rewards; (g) monitor and analyze trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes; (h) investigate and prevent fraudulent transactions, unauthorized access to the Websites and the Services, and other illegal activities; (i) personalize the Websites and Services, including by providing features or advertisements that match your interests and preferences; and (j) for other purposes for which we obtain your consent.

Rechtsgrond voor verwerking (uitsluitend EER-bezoekers):

If you are a visitor from the European Economic Area (“EEA”), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where we need the personal information to perform a contract with you (e.g. to provide you with our Services), where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time why we need to use your personal information. If we process personal information in reliance on your consent, you may withdraw your consent at any time.

If you have questions about, or need further information concerning, the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “Contact Us” section below.

7.Delen van verzamelde gegevens

Externe dienstverleners:

We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our Websites, application development, backup, storage, payment processing, analytics and other services for us. These third-party service providers may have access to or process your personal information for the purpose of providing these services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

We kunnen ook geaggregeerde en/of geanonimiseerde gegevens met betrekking tot uw gebruik van de diensten delen met derden voor marketingdoeleinden op basis van ons gerechtvaardigde belang om diensten te ontwikkelen en promoten.Echter, we zullen u, uw agenten of eindgebruikers nooit identificeren als de bron van de gegevens.

We may collect, and we may engage third-party analytics providers to collect, metrics and information regarding your use of the Service, including evaluating how Agents and End-Users use the Service (“Usage Data”), to develop new features, improve existing features or inform sales and marketing strategies, based on our legitimate interest to improve the Services. When we process Usage Data, any personal information shall be anonymized. Any such third-party analytics providers will not share or otherwise disclose Usage Data, although we may make Usage Data publicly available from time to time.

Naleving van wetgeving en voldoen aan verzoeken van wetshandhavingsinstanties; bescherming van onze rechten:

In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Service Agreement, or as otherwise required by law.

Getuigenissen van klanten:

From time to time, we may post testimonials on the Websites that may contain personal information. We always obtain your consent to post your name along with your testimonial. If you wish to update or delete your testimonial, you can contact us at privacy@zendesk.com.

Verwijzingen:

Als u ervoor kiest om onze verwijsdienst te gebruiken om een vriend over onze producten en diensten te vertellen, vragen we u om de naam en het e-mailadres van uw vriend.U dient de naam en het e-mailadres van uw vriend alleen te verstrekken als u redelijkerwijs van mening bent dat deze er geen bezwaar tegen heeft dat wij contact met hem/haar opnemen.Als u dat doet, sturen we uw vriend automatisch een e-mail om hem/haar uit te nodigen om de websites te bezoeken en slaan we deze gegevens op met het doel deze initiële e-mail te versturen en het succes van ons verwijsprogramma en andere marketingactiviteiten te volgen.Uw verwezen vriend kan contact met ons opnemen via privacy@zendesk.com om te verzoeken om diens gegevens uit de database verwijderen.

Communityfora:

The Websites may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features (“Interactive Areas”). You should be aware that any information that you post in an Interactive Area might be read, collected, and used by others who access it. To request removal of your personal information from an Interactive Area, contact us at privacy@zendesk.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Delen binnen de Zendesk Group:

We may share information, including personal information, with any member of the Zendesk Group, and they will use that information only for the purposes already described in this Policy.

Om onze diensten aan te bieden:

We may share information, including personal information, with our channel partners, solely for the purpose of enabling our channel partners to notify you about our Services. Zendesk requires its channel partners to provide an opt-out option within its communications to you. By opting out, you are opting out of receiving future communication from our channel partner.

Met uw toestemming:

We may also share personal information with third parties when we have your consent to do so.

8. International Transfer of Personal Information

We do not share your personal information with third parties, unless it is necessary to carry out your request, for our professional or legitimate business needs, or as required or permitted by law. Where we do transfer your personal information to third parties or service providers, appropriate arrangements will be made in order to ensure correct and secure data processing in compliance with applicable data protection law.

We store personal information about Website Visitors and Subscribers within the EEA, the United States and in other countries and territories. To facilitate our global operations, we may transfer and access such personal information from around the world, including from other countries in which the Zendesk Group has operations. Therefore, your personal information may be processed outside of the EEA and in countries which are not subject to an adequacy decision by the European Commission and which may not provide for the same level of data protection as the EEA.

In this event, we will ensure that the recipient of your personal information offers an adequate level of protection, for instance by entering into standard contractual clauses for the transfer of data as approved by the European Commission (Art. 46 GDPR), or we will ask you for your prior consent to such international data transfers.

We have implemented safeguards to ensure an adequate level of data protection where your personal information is transferred to countries outside the EEA, such as:

(a) het ontvangende land heeft een adequaatheidsbesluit van de Europese Commissie;

(b) the European Commission’s Standard Contractual Clauses for the transfer of personal information;

(c) Zendesk heeft bindende bedrijfsvoorschriften die een adequaat niveau van gegevensbescherming garanderen overal waar uw gegevens fysiek worden bewaard; of

(d) Zendesk participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework; however, we do not rely on the Privacy Shield as a lawful mechanism to transfer personal information from the EU, United Kingdom, or Switzerland. Where the recipient is located in the United States, it may be a certified participant of the EU-US Privacy Shield or Swiss Privacy Shield Framework;

You can obtain more details of the protection given to your personal information when it is transferred outside Europe (including a sample copy of the model contractual clauses) by contacting us using the details set out at Clause 15 below.

Bindende bedrijfsvoorschriften:

We have adopted Binding Corporate Rules that have been authorised by the EU data protection authorities, and which enable us to transfer personal information lawfully from EEA member states to other Zendesk Group companies around the world. More information on (including a copy of) our Binding Corporate Rules is available here, and evidence of our Binding Corporate Rules approval is available on the European Commission’s website here.

Privacyschild-kaders:

Zendesk abides by and has certified adherence to the principles of the EU-U.S. and Swiss-U.S. Privacy Shield frameworks as set forth by the U.S. Department of Commerce; however, we do not rely on the Privacy Shield as a lawful mechanism to transfer personal information from the EU, United Kingdom, or Switzerland. For more information on the Privacy Shield frameworks, and to view the scope of Zendesk’s certification, please visit https://www.privacyshield.gov/list. Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. For residual Privacy Shield disputes that cannot be resolved by the methods above, you may be able to invoke a binding arbitration process under certain conditions. To find out more about the Privacy Shield’s binding arbitration scheme, please see: https://www.privacyshield.gov/article?id=ANNEX-I-introduction
The Federal Trade Commission has investigation and enforcement authority over our compliance with the Privacy Shield.
If we have received your personal information under the Privacy Shield and subsequently transfer it to a third party service provider for processing, we will remain responsible if they process your personal information in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage.

9.Overige belangrijke privacyinformatie

Kennisgeving aan eindgebruikers

Our Services are intended for use by enterprises. Where our Services are made available to you through a Subscriber of ours, that enterprise is the data controller of your personal information. Your data privacy questions and requests should initially be submitted to the Zendesk Subscriber in its capacity as your data controller. Zendesk is not responsible for our Subscribers’ privacy or security practices which may be different than this Policy.

Abonnees van Zendesk kunnen:

• uw toegang tot de diensten beperken, opschorten of beëindigen;

• access and describe your personal information that you provided to them;

• access and export your personal information processed by them; and

• amend your personal information, including your end-user profile.

Bewaring van gegevens

Where Zendesk is the data controller of personal information (for example, personal information relating to Website Visitors, Attendees and individuals who register to use our Services), then we retain the personal information we collect where we have an ongoing legitimate business need to do so (for example, to provide you with our Services, to enable your participation in an event, and to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or aggregate it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

If your personal information is processed within a Subscriber’s Service Data, we will process the personal information for as long as we are instructed to do so by the relevant Subscriber that is the data controller of the Subscriber Service Data.

10.Hoe u uw rechten inzake gegevensbescherming kunt uitoefenen.

You have certain choices available to you when it comes to your personal information. Below is a summary of those choices, how to exercise them and any limitations.

Uw gegevens corrigeren, bijwerken en verwijderen:

An individual who seeks to exercise their data protection rights in respect of personal information stored or processed by us on behalf of a Subscriber of ours within the Subscriber’s Service Data (including to seek access to, or to correct, amend, delete, port or restrict processing of such personal information) should direct his/her query to our Subscriber (the data controller). Upon receipt of a request from one of our Subscribers for us to remove the personal information, we will respond to their request within thirty (30) days. We will retain personal information that we process and store on behalf of our Subscribers for as long as needed to provide the Services to our Subscribers.

Inzien, bijwerken of verwijderen van uw gegevens:

Our Services and related documentation on our Privacy and Data Protection site give Agents and End-Users the ability to access, update and delete certain personal information from within the Service. For example, you can access your Agent or End-User profile and make updates to your personal information. In cases where we act as the data controller of your personal information, we will provide you with information about whether we hold any of your personal information upon request. We will respond to such requests within a reasonable timeframe. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

Uw gebruikersprofiel deactiveren:

Als u niet langer gebruik wilt maken van onze diensten, kan de Zendesk-abonnee uw eindgebruikersaccount deactiveren. Neem eerst contact op met de Zendesk-abonnee met uw verzoek.Als u een Zendesk-abonnee bent en u een eindgebruiker-account niet kunt deactiveren via uw beheerdersinstellingen, stuur dan een e-mail naar support@zendesk.com. Houd er rekening mee dat door het deactiveren van uw account uw gegevens niet worden verwijderd en dat uw gegevens zichtbaar blijven voor andere gebruikers van de dienst op basis van uw eerdere deelname binnen de diensten.Bezoek onze Privacy and Data Protection-site voor meer informatie over hoe u uw informatie kan verwijderen.

Verzoeken dat we stoppen met het gebruik van uw gegevens:

You may request that your personal information no longer be accessed, stored, used and otherwise processed where you believe that a Zendesk Subscriber or Zendesk do not have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this Policy. Where you gave us consent to use your personal information for a limited purpose, you can contact us to withdraw that consent. You can also opt-out of our use of your personal information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. Please note that an End-User of a Zendesk Subscriber should first contact Zendesk’s Subscriber with a request to stop access, storage, use of personal information. If there is delay or dispute as to whether we have the right to continue using your personal information, we will restrict any further use of your personal information until the request is honored or the dispute is resolved, provided the Zendesk Subscriber does not object (where applicable).

Afzien van communicaties:

We bieden degenen die persoonlijke contactgegevens aan ons verstrekken de mogelijkheid om te kiezen hoe we de verstrekte gegevens gebruiken.U kunt uw ontvangst van marketing- en niet-transactionele communicaties beheren door te klikken op de link “Afmelden” onderaan onze marketing e-mails of u kunt een verzoek sturen aan privacy@zendesk.com. U kan afzien van het ontvangen van promotionele communicaties van ons door deze afmeldlink in elke e-mail te gebruiken.Ook nadat u heeft afgezien van het ontvangen van promotionele berichten van ons, zult u transactionele berichten van ons blijven ontvangen met betrekking tot onze diensten als u een agent bent.U kan afzien van bepaalde kennisgevingsberichten in uw accountinstellingen.

Overige gegevensbeschermingsrechten:

Als u andere rechten inzake gegevensbescherming wilt uitoefenen die u ter beschikking staan onder uw lokale gegevensbeschermingswetgeving (zoals het recht op overdraagbaarheid of beperking van gegevens), stuur uw verzoek dan naar privacy@zendesk.com, dan zullen we op uw verzoek reageren in overeenstemming met de toepasselijke gegevensbeschermingswetgeving.

U heeft het recht om een klacht in te dienen bij uw lokale gegevensbeschermingsautoriteit als u niet tevreden bent met onze gegevensbeschermingspraktijken.De contactgegevens voor gegevensbeschermingsautoriteiten in de Europese Economische Ruimte zijn hier beschikbaar.

11. Children’s Personal Information

We do not knowingly collect any personal information from children under the age of 16. If you are under the age of 16, please do not submit any personal information through our Websites or Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Websites or Services without their permission. If you have reason to believe that a child under the age of 16 has provided personal information to us through the Websites or Services, please contact us at privacy@zendesk.com, and we will use commercially reasonable efforts to delete that information.

12. Zakelijke transacties

We may assign or transfer this Policy, as well as your account and related information and data, including any personal information, to any person or entity that acquires all or substantially all of our business, stock or assets, or with whom we merge. If we do, we will inform them of the requirement to handle your personal information in accordance with this Policy.

13.Aanvullende voorwaarden voor bepaalde regio’s

Japan:

If you are a Subscriber to our Services, you agree that you are responsible for notifying your customers using our Services about how the Zendesk Group may use your customers’ personal information as described in this Policy and for obtaining prior consent from your customers to disclose their personal information to us.

Brazilië:

Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in accordance with Brazilian Law No. 12,965/2014. Those individuals who use or access our Website or Services expressly consent to the collection, use, storage and processing of their personal information by us for the purposes described in this Policy.

Australië

Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with the Australian Privacy Act 1988 (Commonwealth) and the Australia Privacy Principles as we further detail here.

If you are dissatisfied with our handling of a complaint or do not agree with the resolution proposed by us, you may make a complaint to the Office of the Australian Information Commissioner (“OAIC”) by contacting the OAIC using the methods listed on their website at http://www.oaic.gov.au. Alternatively, you may request that we pass on the details of your complaint to the OAIC directly.

Nieuw-Zeeland

Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with New Zealand’s Privacy Act 1993 and its 12 Information Privacy Principles (“NZ IPPs”) as we further detail here.

Singapore

Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with the Zendesk Group’s obligations under the Personal Data Protection Act 2012 of Singapore (“PDPA”) as we further detail here.

Canada:

Personal information (as the term is defined in the Personal Information Protection and Electronic Documents Act of Canada (“PIPEDA”)) will be collected, stored, used and/or processed by the Zendesk Group in compliance with the Zendesk Group’s obligations under PIPEDA.

Aanvullend privacybeleid van Zendesk voor inwoners van Californië:

The California Consumer Privacy Act (“CCPA”), which is effective as of January 1, 2020, regulates how we handle personal information of California residents and gives California residents certain rights with respect to their personal information.

Zendesk is zowel een ‘’bedrijf’’ als een ‘’dienstverlener’’ onder de CCPA.Het volgende aanvullende privacybeleid is van toepassing op gegevens die we verzamelen in onze rol als bedrijf – dit is wanneer we rechtstreeks interactie met u hebben.

When we act as a service provider (for example, by providing our services to another company that you interact with), we follow the instructions of the business that engaged us with respect to how we process your personal information. If you would like more information about how your personal information is processed by other companies, including companies that engage us as a service provider, please contact those companies directly.

Dit aanvullende privacybeleid is van kracht sinds 1 januari 2020, geldt uitsluitend voor inwoners van Californië en kan worden gewijzigd.Het algemene privacybeleid blijft van toepassing voor zover het van toepassing is op u als inwoner van Californië.Als u een inwoner van Californië bent, zijn we verplicht bepaald gebruik en verstrekkingen bekend te maken in een bepaalde vorm, evenals u in te lichten over bepaalde rechten die u heeft.Alle termen met een hoofdletter die worden gebruikt in dit aanvullende privacybeleid hebben dezelfde betekenis als in het algemene privacybeleid.

Gegevens die we kunnen verzamelen:

We kunnen de volgende categorieën gegevens verzamelen:

• Identificatiemiddelen

• Demografische gegevens

• Commerciële gegevens

• Gegevens over activiteiten op het internet of andere elektronische netwerken

• Geolocatiegegevens

• Audio-, elektronische, visuele of soortgelijke gegevens

• Professionele of werkgerelateerde gegevens

For each category of information, we collect the information from a variety of sources, including directly from you, from your devices, from your social media profiles, and/or from third party providers. We collect the information to provide you with services, protect our customers and ourselves (including the services), and to improve the services. We do not share personal information with Third Parties as the term is defined under the CCPA.

Aanvullende verstrekkingen:

We do not sell personal information of any individual, including personal information of minors under 16 years of age.

We have disclosed the following categories of personal information for a business purpose in the 12 months prior to this Policy’s last update.

• Identificatiemiddelen

• Demografische gegevens

• Commerciële gegevens

• Gegevens over activiteiten op het internet of andere elektronische netwerken

• Geolocatiegegevens

• Audio-, elektronische, visuele of soortgelijke gegevens

• Professionele of werkgerelateerde gegevens

• Afleidingen uit de bovenstaande gegevens.

We have not disclosed any personal information for valuable consideration in the 12 months prior to this Policy’s last update.

Uw rechten:

You may have certain rights with respect to your personal information, including:

• The right to access, including the right to know the categories and specific pieces of personal information we collect;

• The right to deletion of your personal information, subject to certain limitations under applicable law;

• Het recht op verstrekking van de verzamelde gegevens;

• Het recht op verstrekking van gegevens die zijn verstrekt tegen een vergoeding: en

• Het recht om niet te worden gediscrimineerd voor het uitoefenen van bepaalde rechten onder de wetgeving van Californië.

To exercise these rights, please submit a request by emailing privacy@zendesk.com. Please be as specific as possible in relation to the personal information you wish to access. Once we receive your request, we will review it, determine whether we can verify your identity, and process the request accordingly. If we need additional information to verify your identity, we will let you know. We will respond to your request within 45 days of receipt, or notify you if we require additional time.

Als u daaraan de voorkeur geeft, kunt u een bevoegde agent aanwijzen om het verzoek namens u te doen.

Contact:

Als u vvagen heeft betreffende dit beleid of de privacypraktijken van de Zendesk Group, neem dan per e-mail contact met ons op via privacy@zendesk.com of op:

Zendesk, Inc.
Attn: Hasani Caraway, General Counsel & Chief Privacy Officer
1019 Market Street
San Francisco, CA 94103, United States

14.Wijzigingen in dit beleid

Dit beleid kan van tijd tot tijd worden geactualiseerd om veranderende wettelijke, reglementaire of operationele vereisten te weerspiegelen.We moedigen u aan om deze pagina regelmatig te controleren op de nieuwste informatie over onze privacypraktijken.

Indien er wezenlijke wijzigingen worden aangebracht in dit beleid, zullen we u daarover informeren door een prominente kennisgeving op de websites te plaatsen voorafgaand aan het van kracht worden van de wijzigingen.

Als u eventuele wijzigingen in dit beleid niet accepteert, stop dan met het gebruik van de websites en de diensten.

15. Contact

Als u vragen of zorgen heeft betreffende dit beleid of de privacypraktijken van de Zendesk Group, neem dan per e-mail contact met ons op via privacy@zendesk.com of op:

Zendesk’s United States Representative:
Zendesk, Inc.
Attn: Hasani Caraway, General Counsel & Chief Privacy Officer
1019 Market Street
San Francisco, CA 94103, United States
privacy@zendesk.com

Zendesks wereldwijde privacyadviseur:
Zendesk International Ltd, Rachel Tobin, AGC, EMEA & Global Privacy Counsel
55 , Zendesk Charlemont Place, Saint Kevin’s, Dublin, D02 F985 Ireland
privacy@zendesk.com

Als u een onopgelost probleem heeft met betrekking tot privacy of gegevensgebruik dat we niet naar tevredenheid hebben afgehandeld, neem dan contact op met onze in de Verenigde Staten gevestigde externe aanbieder van geschillenbeslechting (gratis) op https://feedback-form.truste.com/watchdog/request.

16.Controle Engelse versie

Niet-Engelse vertalingen van dit beleid worden uitsluitend aangeboden voor uw gemak.De Engelse versie prevaleert in geval van dubbelzinnigheid of strijdigheid tussen vertalingen.