Scale smartly with self-service
You and your agents already partake in the activities needed to offer great self-service, every single day.
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The Zendesk omnichannel approach
When it comes to support, customers expect an open invitation. With Zendesk, you can give…
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Meet Answer Bot®
Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…
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Skills-Based Routing in Zendesk Chat
All customers have different needs. Skill-Based Routing sends customers to the right agents, ensuring they quickly…
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Roles in Zendesk Chat
With roles and permissions, managers can create new roles for their agents and control what they…