Harvest the power of October's integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences.

Vocal (Support)

Vocal is the ultimate voice messaging app that will revolutionize your customer support communication. With Vocal, you can record your voice with a single click and send it as a message within Zendesk. No more typing long paragraphs or struggling to convey your tone through text. Your voice, your emotions, delivered directly to your customers. Vocal automatically transcribes your voice messages, making it easy for your colleagues to quickly scan and reference the content.

Route 101 Attachment Redaction Service (Support)

Route 101 Attachment Redaction Service helps you take control of your Zendesk storage costs and improve data management with Route 101’s Zendesk Ticket Redaction Service. With Ticket Redaction Service by Route 101, you can automatically migrate Zendesk ticket attachments to an S3 bucket on your own infrastructure. This app helps streamline your Zendesk operations, giving you more control over your data storage, improving compliance with data retention, and significantly reducing storage costs.

LogRocket (Chat)

LogRocket helps you resolve tickets faster with AI summaries of user sessions. LogRocket’s Zendesk integration leverages Galileo AI to watch user sessions any time a user submits a Zendesk ticket and summarizes the key moments, providing the information you need to enter a conversation with full context. All moments link to session replays, allowing you to validate user actions and understand the underlying technical context that contributed to that behavior.

Marketplaces (Support)

Marketplaces by Juble.io is a powerful integration solution that brings the functionality of multiple marketplaces right into your Zendesk Support environment. With seamless integration, you can streamline your customer support operations and provide exceptional service to your customers. Manage customer messages and inquiries from various marketplaces such as Amazon Seller Central, Mirakl, Miravia, Newegg, Walmart, and more directly within Zendesk Support.

Additional apps added in October:

Survey Tool by Surveypal (Support) makes collecting customer feedback easy and effective by integrating directly with Zendesk. Whether you’re looking to send out a quick survey after a support interaction or track your Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES), Surveypal has you covered. Surveypal allows you to transfer survey data back into Zendesk as custom ticket fields, so your team always has the information they need at their fingertips.

Shopify Abandoned Cart (Support) automatically creates tickets when customers abandon their carts in Shopify. Optimize conversion opportunities by sending automated notifications to Zendesk agents at the most effective times. Track abandoned carts to analyze shopping patterns and reasons for cart abandonment. Recover lost sales by actively engaging customers who leave items in their carts.

GPT Sidebar from Knots (Support) empowers agents to work smarter, not harder. With custom AI requests and saved responses, your team can handle tickets faster and more efficiently while delivering the personalized customer experience your clients deserve. Whether drafting an answer, reusing past ticket data, or managing more complex queries, the app delivers meaningful time savings and consistency directly inside Zendesk.

Messaging and Help Center Authentication (Support) for logged-in users is the best way to ensure your agents know who they’re chatting with. The app connects your help center authentication and messaging authentication so that users who are already logged in to your help center will be authenticated in your messaging widget.

Castofly (Support) is the fastest way to turn any process into beautiful step-by-step instructions and a video guide in any language! You can make guides directly from your browser and share them in seconds and quickly and easily export the contents of your guide to your Zendesk Help Center.

Bubble365 (Support) connects your phone system to Zendesk and instantly access customer details with each call. Bubble365 is compatible with 65+ different phone platforms. When a telephone call comes in, you immediately get the correct customer data brought up, you can open the customer card and a recording of the call is automatically made that is visible to colleagues.

Urgentime (Support) is a video solution that allows companies to improve their customer support by integrating features such as screen sharing, photo capturing, and real-time pointers. With one click, a text message, and a video call starts. Fully connected in real time to Zendesk, there’s no need to manually input your ticket data, everything is automated.

Default Settings App (Support) is designed to allow an admin to specify three default settings for users that have the app enabled: Brand, Group, and Form. Easily specify a default brand, group, and ticket form for different groups.

Disable Ticket Fields App (Support) is designed to allow for disabling ticket fields on specific forms. The set up is straightforward, though you will need to use JSON format to specify the fields to disable. Each form can have its own rules for which fields to disable.

Keep AI Copilot for Support (Support) is an AI copilot designed for support agents, helping them quickly find relevant information from your knowledge base and resolve tickets faster. With one click, Keep analyzes a ticket and generates suggestions like Draft Answers, Pending To-Dos, Summaries, and Draft FAQs. Suggestions are rendered in beautiful, easy-to-glance UI components.

Dust AI Assistant app (Support) brings the power of your custom Dust AI assistants directly into Zendesk, enhancing your support workflow. Interact with Dust assistants while working on tickets and provide AI-powered recommendations for ticket resolution. Create high-quality responses based on your knowledge base and historical data and streamline ticket resolution process and improve support productivity.

MPLOYEE (Support) helps your agents create replies to tickets, using its AI solution that is specifically tailored for customer support needs. Easily add a suggested reply to the ticket, or regenerate a new one with a single click.

Emporix Connect for Support (Support) integrates order information directly into the ticket view so support agents can view items like ordered products, shipping/billing addresses, and order status and date. With this integration, there’s no need to switch between systems. Agents get everything they need in one place, allowing for faster, more accurate responses that boost customer satisfaction.

Iframe Plus Max (Support) is a helpful support tool that can dynamically populate a different Iframe in multiple locations within Zendesk, each with a unique endpoint and parameters if needed. You can use the same or different iFrames for the following locations.

Clara AI ChatGPT (Support) is a cutting-edge AI assistant that revolutionizes customer support for Zendesk users. Powered by OpenAI’s advanced language models, Clara helps agents create professional, fast replies while continuously learning and improving. Quickly draft professional, context-aware responses to customer inquiries.

Smart Tribune (Support) allows you to access your business knowledge base without leaving your Zendesk environment. Instantly access your knowledge base to obtain answers to the most frequently asked questions, the right procedures to handle your requests and the right guides to carry out a diagnosis. The app automatically detects your search intent and sees beyond typos so you can search for your information the way you type.

Ticket Auto Merge by DataFox Labs (Support) automatically detects and merges duplicate Zendesk tickets without agent intervention. Merge tickets from the same requester using your own custom conditions. Configure the criteria to match your own setup and create as many rules as you want. Define filters to exclude certain tickets from merging.

AutoSmartDialer (Support) is a tailored outbound calling solution for Amazon Connect. It seamlessly integrates with local SIP trunks, offering efficient and versatile call dialing. This app streamlines communication processes and boosts customer service quality and efficiency. AutoSmartDialer can identify and extract customer phone numbers from Zendesk Support, preparing them for outbound calls. This feature eliminates the need for manual number entry by your customer service team.

Confirm Ticket Submission (Support) runs discreetly in the ticket sidebar, prompting agents to verify ticket details before submission. It enhances accuracy without being visible or interruptive. The app displays changes to the ticket, adds a confirmation prompt, has a built-in countdown timer, and can auto-cancel a ticket submission on timer expiry.

Team Relay for Support and Sell helps you reach your Zendesk team members by sending messages to specific users or groups via a top bar app. The app provides instant notifications for your team members which will blink when they have unread messages. You can pin messages of high importance, set an expiry time so messages will disappear, and read reports on who has read the message.

Auto Timer by Saasly (Support) tracks the exact time agents spend on tickets. The app lets you customize the start and stop statuses for the timer to align with your business workflow. For example, you can configure it to start the timer when a ticket is marked as ‘open’ or ‘pending’. This ensures that whenever an agent updates the ticket status to one of these options, the timer automatically begins.

PP Self Service Portal (Support) helps you manage your Zendesk Subscription easily as customers of Premium Plus. View all your Zendesk billing information, request user additions, account upgrade or downgrades, and reach out to the Premium Plus support team via chat.

ClickUp by Strivelabs.ai (Support) links tickets, creates tasks, and ensures seamless collaboration between support and project teams across Zendesk and ClickUp. Keep work flowing between your teams through real-time, two-way updates between your team’s favorite platforms. Create ClickUp tasks directly from Zendesk. Pre-fill information from tickets for faster creation. Search and link tasks in ClickUp directly from Zendesk and more.

Native Bridge (Support) helps you delight language-diverse customers with world-class, live chat translation for more than 135 languages. Its AI-powered, multi-source translation engine ensures everyone communicates in the language they know best, and their industry-leading security and encryption protect every conversation so your business stays yours.

Hantera (Support) is an order management system for businesses of all sizes, providing a flexible platform to streamline order processes. Its dynamic model and graph search interface enable customer service agents to manage workflows efficiently. Access your Hantera workspace and notifications from within Zendesk Support’s main navigation.

Meupedi.do (Support) is an innovative company focused on delivering solutions that simplify and optimize logistics processes for businesses of all sizes. The Meupedi.do app unifies all purchase order events by centralizing information from various systems, such as CRM, ERP, WMS, and carriers, into a platform integrated with the Meupedi.do system. With this app, you can streamline your logistics by strategically connecting to partners and transportation management systems (TMS), gaining complete control over the entire logistics process – from collection to delivery.

External ID Editor (Support) lets you modify the Zendesk system field for “External ID”, which is not present on tickets. Edit the external ID from the users, tickets, or organization page.

Lead Mapper (Sell) gives visual customer locations and helps manage routes on a map directly from Zendesk Sell. Gain superior oversight of your business operations using the powerful map feature that provides a bird’s eye view of all accounts and prospects. Make informed decisions with ease using the intuitive data visualization that identifies growth potential and areas requiring improvements in real-time!

ZenMention (Support) helps you auto-forward Zendesk mentions to Slack. This app ensures that every Zendesk comment mentioning an agent is sent directly to Slack, complete with the ticket link, comment text, sender’s name, and any images or attachments.

Ticket Manager (Support) helps you simplify and automate the creation and editing of tickets in bulk. Use CSV files and customizable rules to bulk create or edit tickets. Monitor the status of the process and view any errors. Easily view a history of submitted processes.

LiveX AI Avatai (Support) revolutionizes customer support by seamlessly integrating with Zendesk, enhancing the way businesses interact with their customers. With LiveX AI Avatai, Zendesk users can transform their support capabilities, benefiting from an AI agent that not only responds to inquiries but also takes action on behalf of the customer. It can initiate ticket creation, provide real-time updates, and even offer solutions without the need for human intervention, reducing response times and improving efficiency.

Hide Ticket Forms (Support) makes it easy to hide ticket forms in the Agent Interface. Follow the simple set up instructions to choose which forms should be hidden. Then choose which groups or roles should have the forms hidden.

File Manager by Opservator (Support) helps you search, backup, and delete your ticket attachments to optimize storage space. You can use search filters such as ticket creation period, ticket status, brand, group, and even attachment size! Download any relevant files found in the search and permanently remove any files you consider unnecessary.

AI Assistant (Support) is a state-of-the-art tool designed to transform customer support experiences. Leveraging advanced AI algorithms, AI Assistant understands and responds to customer queries, providing precise and relevant answers.

New themes added in October:

Nixo 128 is an exceptional Zendesk theme featuring a sleek, eye-catching design and a wealth of useful features. It offers customizable blocks and categories layouts on the homepage, encouraging user engagement. You can effortlessly tailor these elements to fit your brand—no coding required—making it fast and simple to launch a help center your customers will love.

Trendy is a fully responsive, multipurpose Zendesk Help Center (Guide) theme that perfectly blends style and performance. With its elegant design and a striking background image, the theme offers a stylish and modern look, while the centrally positioned search box enhances functionality. The full-screen layout, featuring beautifully crafted blocks and interactive design elements, creates a clean, airy feel for the help center.

Zendo 128 is a versatile and professional Zendesk theme designed for seamless customization and branding. It features a wide range of built-in settings, customizable blocks, and call-to-actions that can be tailored to your needs without any coding. The flexible homepage allows you to toggle sections on or off, making it easy to launch a visually appealing, customer-friendly help center in no time.